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Coverage

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Coverage refers to the amount and type(s) of employees required in a specific location and time to accomplish the anticipated workload.

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In Schedules

Play video Scheduling Locations

Scheduling Locations

A scheduling location is the area of an organization’s business structure where an employee is assigned to work, for example, a specific unit or department and job.

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Play video Shifts

Shifts

A shift is a specific span of time that an individual employee works or is scheduled to work. A shift includes start and stop times and could include any breaks.

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Play video Schedule Rules, Constraints, and Violations

Schedule Rules, Constraints, and Violations

Schedule rules are guidelines that organizations must enforce or monitor in the schedule. They are typically determined by organizational policies; union rules; national, state, or local regulations; or regulatory board guidelines.

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Play video Skills

Skills

A skill is a specialized ability or attribute of an employee that can be tracked in the system to match the right employees with the right shifts, such as language fluency, communicate skill, and so on. Skills do not expire.

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Play video Call Lists

Call Lists

When employees call out sick, or an unexpected need to cover extra shifts comes up in the schedule, managers and staffing officers need to identify and contact available employees quickly.

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Play video Shift Patterns

Shift Patterns

A shift pattern is a collection of recurring shifts that frequently apply to one or more employees. Shift patterns can easily be assigned to employees, making it easier for managers to create schedules.

1:45

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