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Coverage

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Coverage refers to the amount and type(s) of employees required in a specific location and time to accomplish the anticipated workload.

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In Schedules

Play video Shift Swaps or Shift Trades

Shift Swaps or Shift Trades

A shift swap, sometimes called a shift trade, is a scheduling action that occurs when two employees exchange their scheduled shifts.

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Play video Call Lists

Call Lists

When employees call out sick, or an unexpected need to cover extra shifts comes up in the schedule, managers and staffing officers need to identify and contact available employees quickly.

2:18
Play video Schedule Rules, Constraints, and Violations

Schedule Rules, Constraints, and Violations

Schedule rules are guidelines that organizations must enforce or monitor in the schedule. They are typically determined by organizational policies; union rules; national, state, or local regulations; or regulatory board guidelines.

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Play video Scheduling Locations

Scheduling Locations

A scheduling location is the area of an organization’s business structure where an employee is assigned to work, for example, a specific unit or department and job.

1:04
Play video Skills

Skills

A skill is a specialized ability or attribute of an employee that can be tracked in the system to match the right employees with the right shifts, such as language fluency, communicate skill, and so on. Skills do not expire.

1:18
Play video Staffing

Staffing

Staffing refers to tasks related to maintaining work coverage during the current schedule period, especially in the current 24-hour period (Today/Tomorrow).

1:44

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