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Coverage

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Coverage refers to the amount and type(s) of employees required in a specific location and time to accomplish the anticipated workload.

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In Schedules

Play video Shifts

Shifts

In order to schedule employees appropriately to work, organizations use shifts. A shift is the specific start time, end time, and job for which an employee can be scheduled to work.

1:21
Play video Shift Patterns

Shift Patterns

A shift pattern is a collection of recurring shifts that frequently apply to one or more employees. Shift patterns can easily be assigned to employees, making it easier for managers to create schedules.

1:45
Play video Call Lists

Call Lists

When employees call out sick, or an unexpected need to cover extra shifts comes up in the schedule, managers and staffing officers need to identify and contact available employees quickly.

2:18
Play video Skills

Skills

A skill is a specialized ability or attribute of an employee that can be tracked in the system to match the right employees with the right shifts, such as language fluency, communicate skill, and so on. Skills do not expire.

1:18
Play video Schedule Rules, Constraints, and Violations

Schedule Rules, Constraints, and Violations

Schedule rules are guidelines organizations enforce within employee schedules. These rules can come from company policies, union agreements, or legal regulations, and may apply to employees, locations, or the schedule itself.

1:40
Play video Scheduling Locations

Scheduling Locations

A scheduling location is the area of an organization’s business structure where an employee is assigned to work, for example, a specific unit or department and job.

1:04

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