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Optimized Schedules

1:31

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Optimized schedules are used by organizations to schedule employees at the right place and time.

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In Forecasting

Play video Forecast Methods

Forecast Methods

Volume Drivers are forecasted using one of three forecast. Organizations choose the forecast method that best fits their business needs, depending on how much historical data is available and whether seasonal trends impact their business.

1:51
Play video Forecast Categories

Forecast Categories

Forecast categories are places in the organization where the solution tracks and forecasts business volume. They allow organizations to track and view volume data at a finer level and organize historical volume data.

1:07
Play video Volume Drivers

Volume Drivers

Volume drivers are specific business drivers that can be measured and tracked in the solution. They help to forecast future business volume and labor requirements.

1:03
Play video Labor Forecast and Custom Labor Drivers

Labor Forecast and Custom Labor Drivers

A labor forecast reflects how much labor is required to meet anticipated business volume. Labor forecasts include labor hours by job and headcount for each 15-minute interval of a day.

1:22
Play video Labor Standards and Hours of Operation

Labor Standards and Hours of Operation

Labor Standards, sometimes called Productivity Standards, help calculate how much labor is needed for the anticipated business volume. Labor Standards measure the amount of work needed per task for each job.

1:57
Play video Special Events and Discard Events

Special Events and Discard Events

Special events are planned, identifiable, unusual business activity that has a non-normal impact on business volume, such as Black Friday for retailers. Special events can increase or decrease volume forecast, which affects labor requirements.

1:19

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