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Availability
Availability helps managers track and view when employees can or cannot work while creating or maintaining schedules. Managers can define an employee's availability for each day of the week or for different times of the day.
2:05
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Cover Requests
A cover request is a type of employee scheduling request that allows an employee to ask another employee to work their shift for them, without trading shifts.
2:15
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Life Cycle of a Schedule/Scheduling Process
Schedules play a critical role in productivity, customer support, and employee work-life balance. With electronic scheduling, organizations can also get more value from their workforce management solution.
1:43
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Schedule Engines
A schedule engine is the system tool that automates all or part of the scheduling process.
1:37
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Schedule Rule Severity Levels
When organizations use schedule rules to monitor compliance with scheduling policies and practices, each rule has a severity level that determines the rule’s importance.
1:29
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Schedule Rules, Constraints, and Violations
Schedule rules are guidelines organizations enforce within employee schedules. These rules can come from company policies, union agreements, or legal regulations, and may apply to employees, locations, or the schedule itself.
1:40
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Shift Patterns
A shift pattern is a collection of recurring shifts that frequently apply to one or more employees. Shift patterns can easily be assigned to employees, making it easier for managers to create schedules.
1:45
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Shift Swaps or Shift Trades
A shift swap, sometimes called a shift trade, is a scheduling action that occurs when two employees exchange their scheduled shifts.
1:12
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Shift Templates
A shift template is a collection of shift attributes, such as name, shift type, start and end times, and transfers, if application.
0:55
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Shifts
In order to schedule employees appropriately to work, organizations use shifts. A shift is the specific start time, end time, and job for which an employee can be scheduled to work.
1:21
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Skills
A skill is a specialized ability or attribute of an employee that can be tracked in the system to match the right employees with the right shifts, such as language fluency, communicate skill, and so on. Skills do not expire.
1:18
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Volume Drivers
Volume drivers are specific business drivers that can be measured and tracked in the solution. They help to forecast future business volume and labor requirements.
1:03
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