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Availability Change Requests
When employees are unable to work their assigned shifts, organizations can allow them to adjust their availability to better fit their needs, supporting both flexibility and work-life balance.
1:16
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Coverage
Coverage refers to the amount and type(s) of employees required in a specific location and time to accomplish the anticipated workload.
2:21
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Life Cycle of a Schedule/Scheduling Process
Schedules play a critical role in productivity, customer support, and employee work-life balance. With electronic scheduling, organizations can also get more value from their workforce management solution.
1:43
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On-Call
Organizations often use scheduled shifts, such as on-call and callback, to ensure critical workers are available when needed. These policies are closely related.
1:34
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Pay Types in Scheduling
Employees may sometimes be unable to work their assigned shifts or unavailable for future scheduling. In other cases, they may need to work a special type of shift.
1:37
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Schedule Engines
A schedule engine is the system tool that automates all or part of the scheduling process.
1:37
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Schedule Rule Severity Levels
When organizations use schedule rules to monitor compliance with scheduling policies and practices, each rule has a severity level that determines the rule’s importance.
1:29
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Schedule Rules, Constraints, and Violations
Schedule rules are guidelines organizations enforce within employee schedules. These rules can come from company policies, union agreements, or legal regulations, and may apply to employees, locations, or the schedule itself.
1:40
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Scheduling Locations
A scheduling location is the area of an organization’s business structure where an employee is assigned to work, for example, a specific unit or department and job.
1:04
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Shift Patterns
A shift pattern is a collection of recurring shifts that frequently apply to one or more employees. Shift patterns can easily be assigned to employees, making it easier for managers to create schedules.
1:45
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Shift Swaps or Shift Trades
A shift swap, sometimes called a shift trade, is a scheduling action that occurs when two employees exchange their scheduled shifts.
1:12
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Shifts
In order to schedule employees appropriately to work, organizations use shifts. A shift is the specific start time, end time, and job for which an employee can be scheduled to work.
1:21
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